Determinación de Factores Críticos de Éxito en el proceso de implementación de un sistema ERP. Un estudio de campo en empresas mexicanas

This research is focused in finding out the most important Critical Success Factors (CSF) having an influence on the implementation process of an ERP system. From a literature review a reference list of 14 CSF considered important in previous studies has been identified. An experience survey has been conducted to verify whether these CSF are also important and relevant for Mexican enterprises at Guadalajara city. The sample consisted of 48 medium and large enterprises. The main results are: a) All the 14 CSF in the reference list were proved to be relevant for the Mexican enterprises, b) No additional CSF were added to the reference list by the participants, so it means that these 14 CSF are, very probably, the most important for the Mexican enterprises, and c) Cultural aspects could be considered as causing the differences in the CSF priority levels assigned in different world regions.